As a matter of priority we will be on-site if you have any problem that cannot be sorted out remotely.

As a SLA client you will get priority if you have an emergency.

Emergency Callout

Milltech ensures that your IT infrastructure is kept at optimal performance levels by ensuring service packs and critical update are applied timeously. 

Support

Milltech will monitor & repair your infrastructure 24/7 and provide an alert when any problem or potential problem occurs. When necessary our technicians will be on site.

Management

Service Level Agreement (SLA) provides a complete management and support  service tailor-made to suit the client's needs. The SLA includes Remote Monitoring & Management of your IT infrastructure including Servers, Firewall, Backup, Security & desktops. We will be on-site within the contracted time frame if needed.